Return Policy

Return Policy

Returns

At Shop She Shed Online, we want you to love your purchase. If you are not completely satisfied, we accept eligible returns within 30 days of delivery.

To be eligible for a return, items must be:

  •  
  • Unused and in original condition
  • In the original packaging
  • Accompanied by proof of purchase or order number

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Used or damaged items not caused during shipping

How to Start a Return

To request a return, please contact us at:

Email: support@carsons-nbt.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Once your request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include photos of:

  • The item received
  • The packaging
  • Any visible damage

We will work quickly to resolve the issue with a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are processed within 5–7 business days to your original payment method.

Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently only replace items if they arrive damaged or defective.

Contact Us

If you have any questions about our return policy, please contact us:

Shop She Shed Online
Email: support@carsons-nbt.com
Website: https://shopsheshedonline.com